Training

• For best results, review the Getting Started Guide in intelliScore's help menu.
  
  
• The on-line help system provides for information on setting up intelliScore to work according to your preferences in the Options window.
  
  
• Review the Recording Guidelines sections to learn how to record the best WAV files.
  
  
• The New Project Wizard steps you through the process of preparing
  intelliScore to generate MIDI files and is designed to help you achieve the most accurate recognition results in the shortest amount of time.
  
  
• Tutorials are also included which applies these steps to one of the sample WAV files included on the installation media.
  
  
• Several sample audio files are also included to give you practice using the software.
  
  
• Answers to the common problems are a just click away on intelliScore's menu bar.

Help System

IntelliScore contains extensive on-line help at several levels:

• Getting Started Guide. The first time you use intelliScore, you may want to select "Help | Getting Started Guide."
  
  
• Quick Start Booklet. In full versions of intelliScore, a printable Quick Start booklet in Adobe Reader PDF format can be found in the intelliScore folder under the Windows Start menu.
  
  
  
• Solutions to General Problems. Find answers to common questions by selecting "Help | Solutions to General Problems."
  
  
• General help. To access general help, select "Help | intelliScore Help" from the Menu Bar, click on the Question Mark Icon on the Tool Bar, or press <F1>. The help file contains a wealth of information, such as tips for resolving general problems and wave recording guidelines.
  
  
• Windows. For a general explanation of the use and functionality of a window, click the Help button on that window.
  
  
• Settings. For an explanation of a particular control on a window, press <TAB> until that control obtains focus, then press <F1>.
  
  
• Error messages. If an error message appears, you can often get more information about the error by pressing the Help button or <F1> key before dismissing the message box.

Support

Problem: IntelliScore is not running properly on my Windows Vista computer.

Affects: All versions on Vista operating system

Workaround: Upgrade to version 7.1 or later, which offers improved support for Microsoft Vista. If you are a registered user of any previous version of intelliScore, you qualify for an upgrade to the latest version at a substantial discount. Click here for pricing information and to place an order.

Problem: IntelliScore does not completely install.

Affects: All versions and operating systems

Workaround: Other programs are probably interfering with the installation. Perform these steps:

1. Reboot your computer.
2. Once your computer has completely finished rebooting, open the Windows Task Manager by pressing CTRL-ALT-DEL.
3. Click the "End Task" button to end all running applications except
   systray and explorer.
4. Reinstall intelliScore.

Problem: I need technical support for Anvil Studio.

Solution: Please email your support requests for Anvil Studio directly to the Anvil Studio support team at support@AnvilStudio.com.

Problems not listed above:

Your purchase of any product from Innovative Music Systems, Inc. entitles you to free, unlimited technical support. If you have tried everything suggested in the On-Line Help and yet are still experiencing difficulties, feel free to ask us using the form below for assistance, to report bugs that are not documented in the help system, or to suggest software enhancements for future releases. You will usually receive a prompt and courteous response within 24 hours Monday through Friday. (Please include a description subject line to help ensure that your email does not get filtered out as potential spam. Please understand that due to security and copyright reasons, we cannot accept unsolicited music files through email.)

Please provide the following information when requesting assistance:

• Your name and product registration number
  
  
• The edition and version of your software
  
  
• Exactly what you were doing when the error occurred
  
  
• The exact error message, including the error code if one is displayed

 

Got a problem that isn't answered above?  Ask us here: Your Email Address: Problem: