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What To Do If Nothing Else Helps

If you have tried everything suggested in this User Guide and yet still experience difficulties, try visiting our Web site at for the troubleshooting tips and patches.  If you don't find what you need, email the Help Desk for assistance at for a prompt and courteous response.  Please provide the following information in your email:
  • Your name (so we can identify you as a registered customer)
  • The edition and version of your software
  • Exactly what you were doing when the error occurred
  • The exact error message, including the error code if one is displayed